Month: April 2020
Using Call Recording to Improve Customer Service
1 – Note Taking Taking notes while the customer is speaking on the phone is not a pragmatic approach. But knowing the call has been recorded can help ease off…
Learn The 6 Primary Advantages Of VOIP Telephone Systems
These advantages typically emphasise increased productivity, improved time-management, and cost reductions. 1) Every Call Costs Less: VoIP phone systems use what it is known as IP or Internet Protocol for…
Top 3 Soft Skills to Be Added on a CV
For many recruiters, soft skills are as much or more important than hard skills or technical skills. This is understandable because it is your social qualities that determine how you…